Privacy Policy

Effective Date: 19.02.2026
Last Updated: 19.02.2026

We are committed to protecting your personal data. This policy explains how we collect, use and safeguard your information when you use our website or engage our services.

1. Who We Are

This website is operated by Stefanie Azuga, trading as The Ops Method, based in the United Kingdom.

For the purposes of UK data protection law, The Ops Method is the data controller of your personal data.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: contact@theopsmethod.co.uk
Website: www.theopsmethod.co.uk

2. The Personal Data We Collect

We may collect, use, store and process the following categories of personal data:

Identity Data

Name, job title, business name.

Contact Data

Email address, telephone number and other contact details provided via enquiry forms or booking tools.

Business Information

Information about your business shared during enquiries, calls or consultations.

Technical Data

IP address, browser type and version, device information, time zone setting and other technology on devices used to access our website.

Usage Data

Information about how you use our website and services.

Marketing and Communications Data

Your preferences in receiving communications from us.

We do not knowingly collect sensitive personal data through this website.

3. How We Collect Your Data

We collect data through:

  • Contact forms on our website

  • Booking forms (e.g. Calendly)

  • Email correspondence

  • Discovery calls and consultations

  • Website cookies and analytics tools

4. How We Use Your Personal Data

We use your data for legitimate business purposes, including:

  • Responding to enquiries

  • Booking and managing appointments

  • Delivering consultancy and operational services

  • Managing client relationships

  • Improving our website and services

  • Complying with legal and regulatory obligations

We do not sell your personal data.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests – responding to enquiries and operating our business

  • Contract – where processing is necessary to deliver agreed services

  • Legal obligation – where required for tax, accounting or regulatory compliance

  • Consent – where you opt in to receive marketing communications

6. Data Sharing

We may share your data with trusted third-party service providers, including:

  • Squarespace (website hosting)

  • Google Workspace (email and calendar services)

  • Calendly (appointment scheduling)

  • Professional advisers such as accountants or legal advisers where necessary

We ensure appropriate safeguards are in place with all service providers.

We do not share your data for third-party marketing purposes.

7. International Transfers

Some of our service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, including:

  • UK-approved transfer mechanisms

  • Standard contractual clauses

  • Providers operating in jurisdictions with adequate protection standards

8. Data Retention

We retain personal data only for as long as necessary to:

  • Respond to enquiries

  • Deliver contracted services

  • Meet legal and accounting obligations

Enquiry data is typically retained for up to 24 months unless a client relationship is established.

Client data may be retained longer where required for contractual or legal purposes.

9. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Secure password-protected systems

  • Use of reputable software providers

  • Limited access to personal data

However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Your Legal Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to processing

  • Request restriction of processing

  • Request transfer of your data

  • Withdraw consent where applicable

To exercise any of these rights, please contact us at contact@theopsmethod.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

11. Cookies

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyse website traffic

  • Monitor performance

You can control cookies through your browser settings.

Where required, a cookie banner will provide additional notice.

12. Third-Party Links

This website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.